We are seeking a proactive and commercially aware Transport Operations Co-ordinator to join our Company. In this role, you will be responsible for coordinating transport solutions on behalf of our customers, who book hauliers through our network.
As a key link between customers, hauliers and internal departments you will ensure transport is secured at competitive rates, delivered on time and that any issues are resolved quickly and professionally. This role requires strong problem-solving skills, negotiation ability and the confidence to manage external partners effectively.
KEY RESPONSIBILITIES
Transport Coordination & Planning:
• Coordinate and book transport with approved hauliers in line with customer requirements.
• Source the most cost-effective and reliable transport solutions while maintaining service standards.
• Liaise closely with customers regarding transport bookings, collections and deliveries.
• Work alongside the Forwarding department to arrange inbound and outbound transport, including port collections and international movements.
• Monitor daily transport activity to ensure on-time performance.
Haulier Management & Issue Resolution:
• Act as the primary point of contact for hauliers regarding bookings, scheduling and operational queries.
• Proactively manage delays, missed collections, vehicle breakdowns and service failures.
• Escalate and resolve issues to minimise disruption to warehouse operations and customer deliveries.
• Maintain strong working relationships with approved hauliers and negotiate rates where required.
• Ensure hauliers meet compliance standards, documentation requirements, and agreed service levels.
Commercial & Administrative Responsibilities:
• Obtain competitive transport quotations and support rate benchmarking.
• Review and approve transport invoices against agreed rates.
• Maintain accurate records within our warehouse management system.
• Track and report KPIs including service levels, cost control and haulier performance.
• Identify cost-saving and service improvement opportunities.
• Minimum 3 years’ experience in transport or logistics coordination
• Experience dealing with third-party hauliers and transport procurement.
• Knowledge of import/export transport processes and documentation (preferred).
• Relevant logistics or supply chain qualification (advantageous).
Circa £34,000 DOE
To apply, please send your CV and cover letter to hr@commoditycentre.com